Smart promotional items for everyone

Terms and conditions

1. General information

Our offers are valid without engagement. With placing an order, you accept our conditions of offer, delivery and payment. Any ineffectiveness of particular conditions has no impact on the effectiveness of the other conditions. Conditions of the customer differing from these terms of business as well as all verbal agreements are only valid in the case of a written confirmation from our side. The customer’s purchasing terms have no validity. In case of deviation of our order confirmation from your order, you are obliged to indicate this immediately upon receipt in written form. Otherwise the order confirmation is valid and mutually binding. Subsequent changes, creating additional costs, will only be carried out by us upon charging these additional costs to you and extension of delivery time. Any such changes require our accordance and confirmation in written form.

All offers of the DISKUS, spol. s r.o. are subject to change. An order is only after written confirmation.

2. Goods
Size information given on the website is to be understood as approximate measure and is subject to mistakes and changes. Material, colour, design, technical condition, packing type of unique specimen as well as size and type of packing units are subject to change. All these changes are no reasons for complaints, even if there are deviations resulting within the delivery. Samples represent an average of quality.

3. Items printed by us
You will receive an artwork for approval in PDF or jpg format – this is a mere digital placement of your print layout – it is in no case binding concerning the focus or colour – deviations to the original print layout are possible. The artworks only represent print or engravening simulations. We will print or engrave according to your approval only – later claims cannot be accepted. We are not liable for errors overseen by yourself. For being on the safe side, please order a preproduction sample (with costs).

4. Prices
All prices are understood as net prices. Our quotation of prices are valid without engagement, errors excepted. Errors in the price list do not authorize you to make special claims for compensation. Price changes will be submitted to you as quickly as possible. Our confirmation of order is binding. However, we are authorized to make corrections in the case of increasing prices or costs, changes of freight costs, customs and other taxes that occur after the conclusion of the agreement. In the case of printing orders and special versions, the right to rescind is excluded.

5. Samples
Samples cannot be taken back for administrative reasons. If you wish to return samples nonetheless, they will not be credited.

6. Delivery cost
Packaging and delivery cost have to be payed by the customer.

7. Delivery period
Part deliveries are available, especially if several goods are ordered and are not available at the same time. The extra charge for transport is at your expenses. Delivery deadlines are only beginning at the point when we have received all documents that have to be provided by your side. We can only name dispatch dates as we have no influence on the shipping company. If the delivery extension is unacceptable for you, you have the possibility to withdraw from the contract. However, this is only possible if you inform us immediately about the withdrawal and if the order does not contain special versions or already printed articles. Compensation claims deriving from too late delivery cannot be asserted against us. Delayed information of order details automatically result in a postponed delivery date. Fix dates are excluded from the beginning.

11. Reservation of ownership
The goods stay our property until the customer has paid the total amount of the invoice. The goods must neither be pledged nor made over in terms of security to a third party. The reservation of ownership will be expanded up until that point in time when the goods have been sold. Within this period, the ownership of the claim is transferred to us. If you fall into arrears with your payment, the reservation of ownership entitles us, even without previously having fixed a notice, to demand the goods or the claim.

13. Payment
13.1 14 days after the invoice date net price. When the date of due payment has been exceeded, we charge default interest and fines customary for banks.
13.2 If you are a new customer the payment term is payment in advance. After 3rd order placed we propose to use 14-days payment term.

14. Guarantee
Our goods are – if not indicated differently – imported goods from the Far East.  In every case, the goods are to be examined and tested for possible defects and number of pieces by you or the recipient stated or by a representative authorized by your company immediately after receiving the goods within 14 days. Complaints are to be reported to us immediately in written form. Otherwise every guarantee is excluded. In the case of externally visible transport damages, the guarantee is also excluded when the damage was not confirmed on receipt in written form by the carrier. Approved returns of goods are only accepted if the postage was paid by the sender. When articles are printed or treated by you or a third party, every guarantee is excluded after the goods have been delivered by us. Accepted claim demands come under the statute of limitations one year at the latest after the original shipment.

15. Fetching back goods
The shipping costs for the return are to be paid by the buyer. The merchandise must be in its original packaging and must not be damaged. We reserve the right not to take back seasonal and customized merchandise.

16. Copyright, Intellectual property rights, licenses
For violations of copyrights, copyrights and licenses, we assume no liability in contract work and also require no proof of the buyer of the rights to the designs used. The purchaser is solely liable to be violated by the execution of its mandate, in particular copyrights of third parties. The Buyer shall indemnify the seller against all claims of third parties arising from such violation.

17. Penalties/Compensation
Penalties cannot be asserted against us. Compensations of every kind are excluded.

18. Legal domicile and place of fulfillment
The legal domicile and place of fulfilment for both parties is Czech Republic in every case.